My service/server is offline. I'd like to report an outage.
We're sorry if your service is offline or inaccessible. There are a few common reasons your service may not be functioning. Please read the possible problems and see if there's a quick way you can fix it yourself before contacting our support. If you do have to contact our support, we highly recommend you opPopularI cannot connect to Windows Remote Desktop.
There are three common problems with RDP. Please read below to see if any of these situations fit your case, and if none do, feel free to contact our support for help. 1. Have you set a password on a new service? All services with us need a password first set through the online VNC. Learn how to do that by clicking here. 2. Have you tried checking VNC? Your service may be frozen or reqPopularAre you having a connection issue? Packet loss, slow network.
First, Reconfigure Networking & Troubleshoot The first step that may resolve your issue is to "re-configure networking" if this is an option on your control panel. This will reset the networking for your virtual server. Then, if your virtual server runs Windows, run troubleshooting on your server'Some readersPort forwarding & Firewall on your VPS. Unblocking/Blocked port.
If a port is not functioning on your virtual server, it may be related to the software you are running and not any networking restrictions from our end. Windows machines come with Windows Firewall, so you need to ensure the port is open on the firewall. If you install other security software, on any operating system, they mayFew readersI'm having a specific issue with my software/third party application.
In most cases, we do not provide support with any third party application, unless we specifically advertise this with your package or you have premium support and management. Assistance with software may be billed at our bill rate for technical support: https://virmach.com/terms-conditions/tab2 If you believe the problem is with our server provided to you, please provide some details when contacting us and we can take a look. We can also give you general guidance about troubleshooting your apFew readersMy service is in the wrong location / geolocation.
Sometimes the IP block you are on is not geolocated to the proper location, since we lease blocks from other companies. This does not mean that your VPS is not in the proper location. This simply means that when a geolocation tool looks up the location of the IP address, it will list the location where the IP was originally registered. If this is an important issue to you, please create a ticket and ask us if we can correct the geolocation for you. We will then forward the request to the datacFew readers