"Oops, there's a problem..." Order Failed Error (Resolving issue & completing your order)
Order Failed - I'm sorry but we cannot currently accept your order automatically through our system due to billing issues. If you feel you have received this message in error, then please accept our apologies and view the support ticket generated for the order. Thank you.
If you see this message when ordering, that means your order did not pass automatic screening. There are a few common reasons for this, and they are explained in the support ticket generated.
Please click on "view the support ticket" and make any corrections, or reply on the ticket for help.
Some common reasons:
You may be ordering using a VPN or otherwise masking your main ISP's IP address.
You may be traveling (far away from your billing address.)
You may be ordering from a certain country where we require ID.
You may have entered your address incorrectly (can you look it up on Google Maps?)
Our system may be making a mistake.
Please do not contact live chat about these orders, as in most cases our sales team will not be on live chat 24x7 and cannot assist you. It's best to reply to the generated ticket.
If you see this message when ordering, that means your order did not pass automatic screening. There are a few common reasons for this, and they are explained in the support ticket generated.
Please click on "view the support ticket" and make any corrections, or reply on the ticket for help.
Some common reasons:
You may be ordering using a VPN or otherwise masking your main ISP's IP address.
You may be traveling (far away from your billing address.)
You may be ordering from a certain country where we require ID.
You may have entered your address incorrectly (can you look it up on Google Maps?)
Our system may be making a mistake.
Please do not contact live chat about these orders, as in most cases our sales team will not be on live chat 24x7 and cannot assist you. It's best to reply to the generated ticket.
Updated on: 07/04/2019
Thank you!