Articles on: Customer Portal

I'm Blacklisted or Banned/Blocked from your site/system.

We have several systems in place to protect your accounts from unauthorized access or other site problems. Sometimes, these may block you temporarily if you enter incorrect password or attempt too many request.


SolusVM / Control Panel Blacklist.


The blacklist is automatically cleared every 30 minutes. We then recommend to reset your password for SolusVM. Do not perform any actions on the panel for 30 minutes, otherwise the 30 minutes timer may renew.


Cloudflare / Website Blacklist.


This happens if you attempt logging in too much or too many site actions. This lifts automatically no later than 60 minutes. Please avoid clicking buttons such as the login button too many times.

Updated on: 14/06/2019

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