Are you having a connection issue? Packet loss, slow network.
To receive proper diagnosis for your problem, we recommend contacting our technical support ticket department and not live chat.
The first step that may resolve your issue is to "re-configure networking" if this is an option on your control panel. This will reset the networking for your virtual server. Then, if your virtual server runs Windows, run troubleshooting on your server's operating system. Just type in the search bar "Troubleshoot Network" or right click on the networking icon on the bottom right side of the screen, and click "Troubleshoot." If you still have problems, based on the specific issue please follow the steps below before contacting support.
To properly diagnose a connection issue, we need to see where the connection is dropping or having problems.
Please download WinMTR or similar program, and ping/route to the IP address of your VPS from your computer. Leave this running until at least 500 hops, or iterations. Then please do the same from your VPS, if possible - we can do this for you if you cannot access the VPS, as long as you create a ticket and give us permission. After having these pieces of information, we can better diagnose your connection issue.
In most cases we can assist you much more quickly if you provide your service's password through our secure field, under the reply box in the technical support department.
Is your server downloading or uploading files slower than expected? To properly test your network, you need to ensure the server you're downloading from is close to your server's location and capable of outputting high enough speeds.
We can do this for you if you contact us, or check out our Looking Glass here: https://lg.virmach.com
Remember, on virtual servers, the port is shared, so on average you should expect about 30-60%
Increased distance from location may reduce speed. You will not receive full port speed if you're far away.
For help with port forwarding, firewall, and blocked ports, view our other article.
First, Reconfigure Networking & Troubleshoot
The first step that may resolve your issue is to "re-configure networking" if this is an option on your control panel. This will reset the networking for your virtual server. Then, if your virtual server runs Windows, run troubleshooting on your server's operating system. Just type in the search bar "Troubleshoot Network" or right click on the networking icon on the bottom right side of the screen, and click "Troubleshoot." If you still have problems, based on the specific issue please follow the steps below before contacting support.
To properly diagnose a connection issue, we need to see where the connection is dropping or having problems.
Please download WinMTR or similar program, and ping/route to the IP address of your VPS from your computer. Leave this running until at least 500 hops, or iterations. Then please do the same from your VPS, if possible - we can do this for you if you cannot access the VPS, as long as you create a ticket and give us permission. After having these pieces of information, we can better diagnose your connection issue.
Provide Sever Credentials
In most cases we can assist you much more quickly if you provide your service's password through our secure field, under the reply box in the technical support department.
Testing Speed
Is your server downloading or uploading files slower than expected? To properly test your network, you need to ensure the server you're downloading from is close to your server's location and capable of outputting high enough speeds.
We can do this for you if you contact us, or check out our Looking Glass here: https://lg.virmach.com
Remember, on virtual servers, the port is shared, so on average you should expect about 30-60%
Increased distance from location may reduce speed. You will not receive full port speed if you're far away.
Firewall
For help with port forwarding, firewall, and blocked ports, view our other article.
Updated on: 24/10/2019
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